Privacy Policy

At The Klokners Consulting, we’re committed to protecting and respecting your privacy.

Who we are

The Klokners Consulting is a global consulting firm specialising in digital marketing, social media marketing, training, and development. This Privacy Policy complies with the requirements of the General Data Protection Regulations (GDPR) and explains how we use any personal information we collect about you when you use this website.

By using this website, you consent to the terms described in the most recent version of this Privacy Policy; you accept and consent to this Privacy Policy when you sign up for, access, or use The Klokners Consulting services. You should also read our Terms & Conditions to understand the general rules about your use of this website. “We,” “our” means The Klokners Consulting and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.

We are committed to protecting and respecting your privacy and will not share your information for marketing purposes with companies outside of The Klokners Consulting.

What personal data we collect and why we collect it

We collect information about you when you register with our website, place an order for our services, register for a webinar or training, subscribe to our mailing list, or submit a query through our website. We also collect information about you when we meet you, e.g. at a conference or a private meeting, and you pass your contact details on to us, or when we work together on a project, either directly or indirectly.

We collect several different types of information to provide services to you including:

Contact forms

Some of the features on this website allow you to communicate with us using an online form. This includes information you provide to subscribe to our mailing list, register for webinars, seminars, and consulting calls, when you submit an enquiry for a proposal request etc., and may include first and last name, email address, location, business address, home address, contact telephone, job title, organisation you work for, and other personal details.

Payment data

Some of our on-demand webinars, seminars, and consulting services require payment. When you purchase a product from us, your card information will not be held by us; it will be collected and processed directly by PayPal or Stripe. Please see PayPal’s Privacy Policy and Stripe’s Privacy Policy for further details.

Service data

We may collect usage and log data about what services are accessed including information about the device you are using, IP address, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help us support the services we provide.

Third party data

We may receive information about you from other sources, including publicly available databases and advertisement services, and combine this data with information we already have about you. We may also receive information from other affiliated companies that are a part of our corporate group. This helps us to update, expand and analyse our records, identify new prospects for marketing, and provide products and services that may be of interest to you.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. See Gravatar service privacy policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

Cookies

Like many other websites, this website uses cookies which are text files sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, if you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit www.aboutcookies.org. Turning cookies off may result in a loss or decrease of functionality when using our website.

Web beacons

A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to the web pages on the web site or to monitor how our users navigate the web site, and we may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon or forwarded.

Google Analytics

We are continuously improving our website and services through the use of Google Analytics, which helps us understand how visitors use our websites, desktop tools, and mobile applications, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties.

You can prevent your data from being used by Google Analytics on websites by installing the Google Analytics Opt-out Browser Add-on. We also employ IP address masking, a technique used to truncate IP addresses collected by Google Analytics and store them in an abbreviated form to prevent them from being traced back to individual users.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we will use the information about you

We collect information about you to process your order or event registration, manage your client account and, if you agree, to periodically contact you by email, post or telephone about services, seminars, webinars, and other products we think may be of an interest to you. If your communication requests a response from us, we may send you a response via email. The email response or confirmation may include your personal information.

Some specific information on how we use this data:

  • Create and administer your client history account
  • Send you an order confirmation
  • Issue you with our proposal for services
  • Facilitate and improve the usage of the services you have ordered
  • Assess the needs of your business to determine suitable products we can offer to you
  • Send you product updates, marketing communication, and service information
  • Invite you to our educational webinars
  • Provide ongoing service and support
  • Respond to customer inquiries and support requests
  • Conduct research and analysis
  • Display content based upon your interests
  • Analyse data, including through automated systems to improve our services and/or your experience

We do not share your information for marketing purposes with companies outside of The Klokners Consulting.

In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Marketing

We would like to send you information about products and services which may be of an interest to you.

We will not contact you for marketing purposes by email unless you have given your prior consent.

We may contact you by phone without your prior consent, provided your number is not on the Do Not Call Register and provided you have not objected to our calls in the past. Similarly, we may contact you post if you provided us your home or your business address.

You can change your marketing preferences at any time by contacting us. If you no longer wish to be contacted for marketing purposes, please email support@hanajayklokner.com.


Who we share your data with

We do not share your information for marketing purposes with companies outside of The Klokners Consulting.

We may share your personal information with (a) third party service providers; (b) business partners; (c) affiliated companies within our corporate structure and (d) as needed for legal purposes. Third party service providers have access to personal information only as needed to perform their functions. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorise them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide and they must process the personal information in accordance with this privacy policy.

Examples of how we may share information with service providers include:

  • Fulfilling orders and providing the services
  • Payment processing and fraud prevention
  • Providing customer support
  • Sending marketing communications
  • Conducting research and analysis

Examples of how we may disclose data for legal reasons include:

  • As part of a merger, sale of company assets, financing or acquisition of all or a portion of our business by another company where customer information will be one of the transferred assets
  • As required by law, for example, to comply with a valid subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety (or the safety of others); to investigate fraud; or to respond to a government request

We may also disclose your personal information to any third party with your prior consent. Where your data is transferred cross-border we will ensure that we provide appropriate safeguards for the safe transfer and processing of your personal data.

How long we retain your data

We keep your personal data in our database as long as we need to contact you or inform you about our services and offers. If you sign up to our mailing list, you will remain on the mailing list until you unsubscribe or ask us to unsubscribe you. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Additional information

How we protect your data

Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under General Data Protection Regulations. Your information may be processed by some of our service providers located abroad. When we appoint our service providers to help us provide products and services to you, we take care to ensure that they have appropriate security measures in place.

Children’s Privacy

The Klokners Consulting will not intentionally collect any personal information (such as a child’s name or email address) from children under the age of 16. If you think that we have collected personal information from a child under the age of 16, please contact us.

Changes to this Privacy Policy

The Klokners Consulting reserves the right to modify this statement at any time. We keep our Privacy Policy under regular review and we will place any updates on this web page. This Policy was last updated on 31 August 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing support@hanajayklokner.com.

Complaints

If you are not satisfied with the way we collect and process your personal data, please let us know by emailing support@hanajayklokner.com. We will aim to respond to your complaint within 15 working days and advise you of any steps taken to address the issues raised by you.

If you are dissatisfied with our response, or if you believe that we have not complied with the requirements of the GDPR regarding your personal data, you may lodge a complaint with the appropriate supervisory body in your jurisdiction.